Employment

TITLE:                                    Program Manager

DEPARTMENT:                    POND Housing & Workforce

REPORTS TO:                      Deputy Director

SALARY RANGE:                 Band Level 3 – $45,000-$55,000, Exempt DEADLINE TO APPLY:        OPEN UNTIL FILLED

 

JOB SUMMARY & ESSENTIAL FUNCTIONS / RESPONSIBILITIES / DUTIES

The POND Program Manager is responsible for managing the day-to-day operation, implementation and success of one∙n∙ten’s POND housing and workforce programs, including evaluating programs, ensuring best practice, and supporting program expansion. POND Housing is a supportive Rapid Re-Housing program designed to provide short term housing solutions for LGBTQ+ and allied youth experiencing homelessness, helping them develop the skills necessary to successfully transition to independent living. The POND Workforce program is designed to assist LGBTQ+ and allied youth in gaining the skills necessary to successfully gain employment with employers that support and affirm their identities. The role manages and supports the Housing and Workforce Navigation Specialists, to ensure continued success of the programs. This role requires the POND Program Manager to excel in working both independently and with a team, building strategic partnerships and having excellent communication skills. The support and development of one∙n∙ten youth and young adults requires the POND Program Manager to have experience working with youth experiencing homelessness, a trauma informed care approach and clear, consistent boundaries.

KEY AREAS OF RESPONSIBILITY:

Manage the day-to-day operations of the POND Housing and Workforce programs. Work collaboratively with the Deputy Director and POND Specialists to conceptualize and deliver resilience-based programs that support Arizona youth and ensure strategic alignment with annual budget and program goals.

• Manage and oversee development of youth participants in the POND Housing program, including supporting Specialists in coaching youth to meet their action plans to successfully complete the program and transition to independent living
• Manage and oversee development of youth participants in the POND Workforce program, including developing curriculum, building partnerships and supporting Specialists in coaching youth to meet their action plans to successfully complete the program
• Supervise, train and coach full time POND program staff in the successful delivery of The ability to supervise in-person, remotely & with various forms of technology is required
• Provide extended support to POND Navigators, which may include conducting intakes, assisting with housing referrals, facilitating programs or meetings with youth, organizing transportation,
• Conduct regular reviews of case file notes to ensure quality of service to youth participants and ensure program efficacy
• Lead the POND team in conducting outreach and resource navigation for youth experiencing homelessness/housing instability and providing resources for youth navigating employment opportunities
• Develop individual housing placement plans with youth participants, including income and potential subsidy calculations
• Monitor and modify POND Housing and workforce programs and services as they evolve and shift within organizational goals/mission and community need
• Ensure all programmatic and organizational policies and procedures are upheld
• Establish and enforce safe-space guidelines consistent with organizational goals/mission
• Conduct ongoing assessments and utilize program evaluation tools for each program
• Oversee proper record keeping and reporting, including monitoring activities and events conducted, breakdowns of daily participation figures, and notable achievements and areas for This includes working within HMIS and Salesforce regularly.
• Build and maintain partner relationships with a special focus of engaging organizations that serve BIPOC youth to ensure the support of LGBTQ+ youth across Arizona
• Represent the agency on the Community Councils & Task forces related to ending homelessness

KNOWLEDGE / SKILLS and ABILITIES:

Strong knowledge of homeless systems of care in Maricopa Country as well as resources and referrals for supportive programs for youth experiencing homelessness and those seeking employment opportunities

Extensive experience in positive youth development and trauma informed care-based program development & implementation

Proven experience in program development, staff management & program implementation Excellent communication and interpersonal skills

Exceptional attention to detail and proven organizational skills; ability to multi-task with confidence and meet multiple deadlines

Ability to work remotely and independently at times and as part of a highly collaborative professional team with enthusiasm and commitment.

CORE COMPETENCIES AND ABILITIES:

• Relate to and work effectively with, youth/young adults, staff, & organizational leaders
• Manage program budgets and develop program data and report(s) as requested
• Demonstrate management skills, including prevention and de-escalation
• Identify & resolve problems in a timely manner & maintain an appropriate paper trial
• Prioritize and plan work activities, use time efficiently, set team goals and objectives, and develop realistic action plans
• Manage and develop a team of direct staff reports
• Demonstrates accuracy and thoroughness, complete work in a timely manner, and monitor own work to ensure quality
• Simultaneously work on multiple projects and quickly switch gears as needed
• Adapt to changes within the workplace & during the planning and execution of programs

SCHEDULE: Exempt full-time, as needed & required by the position, including occasional night/weekend work

PHYSICAL REQUIREMENTS/DEMANDS: Standing, walking, repetitive motions, bending, stretching and able to lift 20lbs without issue.

TRAVEL: Ability & willingness to drive your own reliable vehicle to travel to various housing sites and programs across the Valley as needed. Mileage reimbursement is available.

Position Qualifications

REQUIRED:

Bachelor’s Degree or equivalent work experience in social services, housing or workforce sectors

Minimum of 2 years of related work experience in housing and/or workforce sectors

Significant work experience in coaching youth, developing programs for youth and working within homeless systems of care and/or workforce readiness programs

Proven management experience in coaching staff in program development & implementation to benefit diverse populations of youth and young adults

Strong computer skills required, including use of Microsoft Office

Exceptional attention to detail and organizational skills; ability to multi-task with confidence and multiple deadlines

Experience working with diverse committees

Reliable personal transportation, including current registration and insurance coverage Current Fingerprint Clearance card, or ability to obtain and maintain one

PREFFERED:

Bilingual in English and Spanish, pay differential available based on proven fluency Proficiency in Salesforce and HMIS systems

Experience working with LGBTQ+ and BIPOC youth in a programmatic setting

DISCLAIMER:

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications & objectives required of employees assigned to this job.

INSTRUCTIONS – HOW TO APPLY

A complete application contains the following items:

• A cover letter, not to exceed one page
• A comprehensive resume
• Contact information for three current professional

1. Items should be saved together in one PDF (.pdf) or Word document (.doc or .docx), and saved with a file name in the following format: LastnamePPMapplication.pdf or doc or LastnamePPMapplication.docx
2. Applicants who are unable to meet file format requirements should contact the one•n•ten offices at least three days in advance of the deadline at 602-400-2601.

Complete applications should be attached to an email message with “PPM Submission” in the subject line, and sent to: careers@onenten.org

Applications will not be accepted through any other means.

Applicants can expect to receive a confirmation within 2 business days indicating that an application has been successfully received.

Application Submission Deadline: Open Until Filled

one•n•ten is an EOE/ADA Reasonable Accommodation Employer.

TITLE:                                    VOLUNTEER & DONATION PROGRAM SPECIALIST (VDPS)

DEPARTMENT:                     DEVELOPMENT

REPORTS TO:                       DEVELOPMENT DIRECTOR

SALARY RANGE:                 $16-$18 PER HOUR + BENEFITS, NON-EXEMPT, BAND 2

DEADLINE TO APPLY:        OPEN UNTIL FILLED

 

JOB SUMMARY & ESSENTIAL FUNCTIONS / RESPONSIBILITIES / DUTIES

The VDPS will coordinate program volunteers for the organization, including training, developing and managing volunteers for the youth center, satellite sites and third party fundraising events. This position will cover shifts in the youth center 1-2 nights per week, assist in the daily coordination of in-kind donations, and organization of donation space, including the clothing closet and all donation areas.

KEY AREAS OF RESPONSIBILITY:

Recruit, interview and train a diverse pool of volunteers, reflecting the identities of the youth served

Recruit and schedule volunteers for special events, holidays, Pride, Rainbow Festival, etc.

Establish and enforce safe-space guidelines consistent with organizational goals/mission

Develop and maintain relationships with employer resource groups (ERG)s

Demonstrate leadership to ensure appropriate conduct, safety, and development of participants

Oversee proper record keeping and reporting including activities and events conducted, notable achievements and any problems/issue

Work within Salesforce to provide analysis and reporting of volunteer activity, number of volunteers and hours on a monthly basis, producing monthly report to leadership

Conduct background checks in alignment with legal standards, ensuring volunteers are rechecked annually

Work with the social media manager to highlight volunteer activity via social and the newsletter

Develop and/or enhance in-kind partnerships to reduce expenses and provide additional resources to youth participants

KNOWLEDGE / SKILLS and ABILITIES:

Experience in positive youth development and trauma informed care based program development & implementation

Proven experience in program development & implementation to benefit diverse populations of youth and young adults.

Excellent communication and interpersonal skills with people at all levels and in all settings relevant to the organization’s mission

Exceptional attention to detail and organizational skills; ability to multi-task with confidence and multiple deadlines

Ability to work remotely and independently at times and as part of a highly collaborative professional team with enthusiasm and commitment

CORE COMPETENCIES AND ABILITIES:

• Relate to and work effectively with, youth/young adults, staff, & organizational leaders
• Manage program budgets and develop program data and report(s) as requested
• Excellent risk management, prevention, intervention and de-escalations skills
• Organize materials, documents, and program activities
• Identify & resolve problems in a timely manner & maintain an appropriate paper trial
• Prioritize and plan work activities, use time efficiently, set goals and objectives, and develop realistic action plans with youth participants
• Demonstrates accuracy and thoroughness, complete work in a timely manner, and monitor own work to ensure quality
• Simultaneously work on multiple projects and quickly switch gears as needed
• Adapt to changes within the workplace & during the planning and execution of programs

Key 90 Day Metrics

• 1-2 Youth Center program volunteers consistently M-F
• 2-3 Satellite program volunteers at each site location
• Plan and schedule four quarterly volunteer open houses for 2022
• Plan and schedule quarterly volunteer trainings on youth centered topics, including: Trauma Informed Care, Mandated Reporting, Positive Youth Development, and LGBTQ+ Identities
• Develop and manage Salesforce volunteer database, including establishing standards and tracking through the system
• Develop and/or enhance 2 in-kind partnerships for youth resources
• Revise and update volunteer training manual and procedures
• Develop volunteer engagement and satisfaction evaluation tool

SCHEDULE: Non-exempt full-time, as needed & required by the position, including occasional night/weekend work and special events

PHYSICAL REQUIREMENTS/DEMANDS: Standing, walking, repetitive motions, bending, stretching and able to lift 40lbs without issue.

TRAVEL: Ability & willingness to drive your own reliable vehicle to travel to various locations. Mileage reimbursement is available.

Position Qualifications

EDUCATION / EXPERIENCE: Bachelor’s degree preferred. Significant work experience in coaching youth and developing programs for youth.

Strong computer skills required, including use of Microsoft Office, HMIS, and database systems

Familiarity with Salesforce database/CMS systems a plus

Good judgment, discretion, confidentiality, and boundaries

Experience working with diverse committees and volunteer leadership a plus.

Involvement and/or knowledge of the LGBTQ+ community &/or non-profit organizations preferred.

DISCLAIMER:

The information presented indicates the general nature and level of work expected of employees in this classification.  It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications & objectives required of employees assigned to this job.

• INSTRUCTIONS – HOW TO APPLY
• A complete application contains the following items:
• A cover letter, not to exceed one page
• A comprehensive resume
• Contact information for three current professional references.
  • Items should be saved together in one PDF (.pdf) or Word document (.doc or .docx), and saved with a file name in the following format: LastnameVDPSpplication.pdf or LastnameVDPSapplication.doc or LastnameVDPSapplication.docx
  • Applicants who are unable to meet file format requirements should contact the one•n•ten offices at least three days in advance of the deadline at 602-400-2601.
• Complete applications should be attached to an email message with “VDPS Submission” in the subject line, and sent to: careers@onenten.org
• Applications will not be accepted through any other means.
• Applicants can expect to receive a confirmation within 2 business days indicating that an application has been successfully received.
• Application Submission Deadline: Open Until Filled

one•n•ten is an EOE/ADA Reasonable Accommodation Employer.

Prescott Satellite Coordinator

Title: Prescott Satellite Coordinator
Location: Prescott satellite site
Position Type: Non Exempt Part Time
Reports To: Satellite Program Manager
Compensation: $15-$17 per hour (2-4 hour per week*)

Application Submission Deadline: Open Until Filled

Start Date: February 2022

*one∙n∙ten has multiple Satellite Site Coordinator openings. Canidates are welcome to apply to run multiple sites if desired. Please indicate in your cover letter if you are applying to lead more than one Satellite site.

POSITION SUMMARY
The Prescott Satellite Program Coordinator will be responsible for planning and implementing one•n•ten’s positive youth development programming one night twice a month. one•n•ten satellite programs offer safe spaces, community building, and innovative programming for LGBTQ+ & allied youth. The Prescott satellite site meets once a week on Thursdays from 4:30pm-6:00pm.

CORE RESPONSIBILITIES
• Plan and oversee weekly program and activities that support positive youth development outcomes for youth 12-24 years old*
• Lead age-appropriate group activities, including those emphasizing education, safety, LGBTQ+ community building, healthy choices, and community engagement
• Establish and enforce safe-space guidelines consistent with organizational goals/mission
• Demonstrate leadership to ensure appropriate conduct, risk management and development of participants
• Actively recruit new youth participants utilizing in person and online outreach
• Evaluate programs on a continual basis to ensure programs/activities are relevant and meet the needs and interests of the participants.
• Oversee proper record keeping and reporting including activities and events conducted, breakdowns of daily participation figures, notable achievements and any problems/issues
• Purchase supplies and snacks in accordance with approved budget

*Prescott location is open to ages 13-18

IDEAL CANDIDATE’S KNOWLEDGE, SKILLS AND ABILITIES
• Knowledge of one•n•ten programs, services, and events
• Exemplary verbal, written and interpersonal communication skills, and attention to detail
• Able to motivate others; oversee youth participants and weekly volunteers
• Understand, value and respect diversity, including diversity within the LGBTQ+ and BIPOC communities
• Demonstrate professionalism, good judgment, and maintain confidentiality when required
• Uphold exceptional boundaries with youth participants and partner organizations
• Work as an independent self-starter, without regular direct supervision, as well as a member of a team
• Prepare and communicate accurate, concise and timely reports
• Provide and accept constructive feedback to/from supervisors, peers, volunteers, and youth participants
• Operate with a trauma informed care approach
• Maintain a high level of professional energy and enthusiasm
• Knowledgeable in Microsoft 365 and/or able to learn quickly

QUALIFICATIONS
• High School diploma or GED
• Bachelor’s degree preferred but not required
• Experience working with teens and young adults
• Current CPR & First Aid certifications or the ability to obtain
• Screening Requirements: Criminal Background Check

There are so many great reasons to join the one•n•ten staff team! Check out this link to see some examples of programs that our staff get to be involved with.

INSTRUCTIONS – HOW TO APPLY
A complete application contains the following items:
• A cover letter, not to exceed one page
• A comprehensive resume
• Contact information for three current professional references.

Items should be saved together in one PDF (.pdf) or Word document (.doc or
.docx), and saved with a file name in the following format:

LastnamePSCApplication.pdf (or .doc or .docx)

Complete applications should be attached to an email message with “PSC Submission” in the subject line, and sent to:  careers@onenten.org

Applications will not be accepted through any other means.

one•n•ten is an EOE/ADA Reasonable Accommodation Employer.

Applicants in need of assistance can contact the one•n•ten office at 602-400-2601.

YUMA SATELLITE COORDINATOR

Title: Yuma Satellite Coordinator

Location: Yuma site

Position Type: Non Exempt Part Time

Reports To: Satellite Program Manager

Salary Range: $15- $17 (2-4 hours per week)

Application Submission Deadline: Open Until Filled

Start Date: January 2021

POSITION SUMMARY

The Satellite Program Coordinator will be responsible for planning and implementing one•n•ten’s positive youth development programming in English and Spanish each Tuesday Night in Yuma from 6:00-7:30PM. one•n•ten satellite programs offer safe spaces and innovative programming for LGBTQ & allied youth one night per week.

CORE RESPONSIBILITIES
• Plan and oversee weekly program and activities that support positive youth development outcomes for youth 12-24 years old
• Lead age-appropriate group activities, including those emphasizing education, safety, LGBTQ+ community building, healthy choices, and community engagement
• Establish and enforce safe-space guidelines consistent with organizational goals/mission
• Demonstrate leadership to ensure appropriate conduct, risk management and development of participants
• Actively recruit new youth participants utilizing in person and online outreach
• Evaluate programs on a continual basis to ensure programs/activities are relevant and meet the needs and interests of the participants.
• Oversee proper record keeping and reporting including activities and events conducted, breakdowns of daily participation figures, notable achievements and any problems/issues
• Purchase supplies and snacks in accordance with approved budget

IDEAL CANDIDATE’S KNOWLEDGE, SKILLS AND ABILITIES
• Knowledge of one•n•ten programs, services, and events
• Exemplary verbal, written and interpersonal communication skills, and attention to detail
• Bilingual in English and Spanish
• Able to motivate others; oversee youth participants and weekly volunteers
• Understand, value and respect diversity, including diversity within the LGBTQ+ and BIPOC communities
• Demonstrate professionalism, good judgment, and maintain confidentiality when required
• Uphold exceptional boundaries with youth participants and partner organizations
• Work as an independent self-starter, without regular direct supervision, as well as a member of a team
• Prepare and communicate accurate, concise and timely reports
• Provide and accept constructive feedback to/from supervisors, peers, volunteers, and youth participants
• Operate with a trauma informed care approach
• Maintain a high level of professional energy and enthusiasm
• Knowledgeable in Microsoft 365 and/or able to learn quickly

QUALIFICATIONS
• High School diploma or GED
• Bachelor’s degree preferred but not required
• Experience working with teens and young adults
• Current CPR & First Aid certifications or the ability to obtain
• Screening Requirements: Criminal Background Check

There are so many great reasons to join the one•n•ten staff team! Check out this link to see some examples of programs that our staff get to be involved with.

INSTRUCTIONS – HOW TO APPLY
A complete application contains the following items:
• A cover letter, not to exceed one page
• A comprehensive resume
• Contact information for three current professional references.

Items should be saved together in one PDF (.pdf) or Word document (.doc or
.docx), and saved with a file name in the following format:

LastnameYSCApplication.pdf (or .doc or .docx)

Complete applications should be attached to an email message with “YSC Submission” in the subject line, and sent to:  careers@onenten.org

Applications will not be accepted through any other means.

one•n•ten is an EOE/ADA Reasonable Accommodation Employer.

Applicants in need of assistance can contact the one•n•ten office at 602-400-2601.