TITLE:                                    INDIVIDUAL GIVING MANAGER

DEPARTMENT:                    DEVELOPMENT

REPORTS TO:                       SR DIRECTOR OF DEVELOPMENT & MARKETING

SALARY STATUS:                 $55,000 – $65,000 SALARIED-EXEMPT

DEADLINE TO APPLY:        OPEN UNTIL FILLED

one•n•ten is a nonprofit organization dedicated to serving and assisting lesbian, gay, bisexual, transgender, and questioning (LGBTQ) youth ages 14 to 24. From weekly discussion groups to fun, social networking events, we create a safe space, mentally and physically, for youth of all socio-economic and cultural backgrounds. We also offer resources to promote healthy choices and living.

Youth with needs have the option to speak with peers or volunteers one-on-one, in a supervised setting. We provide youth with a variety of tools and opportunities to improve self-esteem and self-acceptance.

VISION: one•n•ten envisions a world where all LGBTQ+ youth and young adults are embraced for who they are, actively engaged in their communities, and empowered to lead.

MISSION: To serve LGBTQ+ youth and young adults ages 11-24. We enhance their lives by providing empowering social and service programs that promote self-expression, self-acceptance, leadership development, and healthy life choices.

JOB SUMMARY & ESSENTIAL FUNCTIONS / RESPONSIBILITIES / DUTIES

The Individual Giving Manager is a full-time, exempt position that reports to the Sr. Director of Development & Marketing and works in collaboration with programming, event, donor, communications, and volunteer service teams. The Individual Giving Manager will be responsible for developing and implementing strategies to increase individual donations to the organization. This role will focus on building and maintaining relationships with donors, managing donor communications, and ensuring the organization meets its fundraising goals. The ideal candidate will be passionate about LGBTQ+ rights, have a strong background in fundraising, and possess excellent communication and relationship-building skills. The Individual Giving Manager will also be responsible for donor stewardship, acknowledgment, soliciting through donor programs, and maintaining historical development records in Salesforce. The Individual Giving Manager will organize quarterly Hero Circle events and ensure a strong representation of the organization in the community. The Individual Giving Manager will handle various special projects and other related duties as assigned.

KEY AREAS OF RESPONSIBILITY:

Individual Donor Relations & Stewardship:

• Maintain, facilitate, and create positive and consistent relationships with donors through correspondence, thank you letters, appeals, and meaningful conversation.
• Cultivate, manage, and steward a portfolio of individual donors giving up to $2,500 annually using the organization’s donor database and tracking methods, emphasizing retention and programmatic growth.
• Promote and manage the Hero Circle recurring giving program, including donor outreach, quarterly donor appreciation events, donor benefits program, and fund development sub-committee.
• Promote and confirm workplace giving and employer-matching gifts.
• Promote and manage relationships with third-party fundraising initiatives to ensure brand continuity, integrity, and compliance with guidelines.
• Represent and effectively present the organization at select donor convenings, donor affinity groups, and other public engagements.
• Contact and provide excellent and timely customer service regarding donation issues (returned checks, credit card declines, updated contact information, etc.)

Database Management:

• Track and analyze donor data to inform strategy and improve fundraising efforts.
• Create reporting to track fundraising goals and donor prospecting initiatives.
• Ensure timely entry of donor and donation information into the donor database, including but not limited to manual deposits, workplace giving, employer matching gifts, and third-party fundraisers.
• Create and mail/email acknowledgments and tax deduction correspondence.

Marketing & Design:

• Create and execute personalized donor communication plans, including email campaigns, direct mail, and special appeals.
• Create and design digital marketing collateral for social media, newsletters, and donor communications.
• Create and design marketing materials for events, programs, fundraising campaigns, and donor recognition.
• Coordinate and design Annual Report.

Event Assistance:

• Plan and coordinate donor cultivation events and other fundraising initiatives.
• Assist with implementing annual fundraising events, including Fresh Brunch, D4ONT, NCOD, and Hero Circle.

KNOWLEDGE / SKILLS and ABILITIES:

• Ability to work well independently and as a team member in a fast-paced, deadline-driven environment and to prioritize and manage multiple tasks effectively and efficiently.
• A passionate learner who is motivated to take on new challenges.
• Dedicated to equity in the LGBTQ+ community.
• Ability to work collaboratively and professionally with stakeholders, volunteers, community members, and donors.
• Proficient computer skills and experience with Microsoft Office 365, Salesforce, Classy, G-Suite, Excel, and other Office products.
• Assist the development team with fundraising campaigns, events, annual appeals, online fundraising, and 3rd Party activations.
• Graphic design skills, including experience with CANVA.
• Grant writing and research are a plus.

CORE COMPETENCIES AND ABILITIES:

• Ability to work well independently and as a member of a team in a fast-paced, deadline-driven environment, and be able to prioritize and manage multiple tasks effectively and efficiently
• Prioritize and plan work activities, use time efficiently, set goals and objectives, and develop realistic action plans
• Identify & resolve problems in a timely manner & maintain an appropriate paper trail
• Ability to quickly pivot and redirect efforts when unplanned issues arise
• Demonstrates accuracy and thoroughness, completes work promptly, and monitors own work to ensure quality
• Comfort with public speaking, presentations at events and in front of large audiences, cold calling, and direct community-based outreach
• Organize materials, documents, and program activities
• Relate to and work effectively with youth/young adults, staff, & organizational leaders
• Manage program budgets and develop program data and report(s) as requested
• Excellent risk management, prevention, intervention, and de-escalation skills
• Adapt to changes within the workplace & during the planning and execution of programs

SCHEDULE: Exempt full-time, as needed & required by the position, including occasional night/weekend work and special events.

PHYSICAL REQUIREMENTS/DEMANDS: Standing, walking, repetitive motions, bending, stretching, and able to lift 40 lbs. without issue.

TRAVEL: Ability & willingness to drive your reliable vehicle to various locations. Mileage reimbursement is available.

Position Qualifications

EDUCATION / EXPERIENCE:

• Bachelor’s degree preferred. Significant work experience in development and donor engagement.
• Strong computer skills required, including use of Microsoft Office and database systems.
• Familiarity with Salesforce database/CMS systems a plus.
• Good judgment, discretion, confidentiality, and boundaries.
• Experience working with diverse committees and volunteer leadership a plus.
• Involvement and/or knowledge of the LGBTQ+ community &/or non-profit organizations preferred.

DISCLAIMER:

The information presented indicates the general nature and level of work expected of employees in this classification.  It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications & objectives required of employees assigned to this job.

INSTRUCTIONS – HOW TO APPLY

Email resumes to careers@onenten.org, include “IGM Submission” in the subject line.

Note: Applications will not be accepted through any other means. Applicants can expect to receive confirmation within 2 business days indicating that an application has been successfully received.

Application Submission Deadline: Open Until Filled

one•n•ten is an EOE/ADA Reasonable Accommodation Employer.

www.onenten.org