Make your mark! Find your next career at one·n·ten.

TITLE: Program Director

DEPARTMENT: Programs and Operations

REPORTS TO: Vice President of Programs & Strategy

SALARY RANGE: $75,000 – 90,000k

BENEFITS: Medical, Dental, Vision, Paid Time Off, 401K

DEADLINE TO APPLY: Open until filled

one•n•ten is a nonprofit organization dedicated to serving and assisting lesbian, gay, bisexual, transgender, and questioning (LGBTQ) youth ages 14 to 24. From weekly discussion groups to fun, social networking events, we create a safe space, mentally and physically, for youth of all socio-economic and cultural backgrounds. We also offer resources to promote healthy choices and living. Youth with needs have the option to speak with peers or volunteers one-on-one, in a supervised setting. We provide youth with a variety of tools and opportunities to improve self-esteem and self-acceptance.

VISION: one•n•ten envisions a world where all LGBTQ+ youth and young adults are embraced for who they are, actively engaged in their communities, and empowered to lead.

MISSION: To serve LGBTQ+ youth and young adults ages 11-24. We enhance their lives by providing empowering social and service programs that promote self-expression, self-acceptance, leadership development, and healthy life choices.

Job Summary & Essential Functions/Responsibilities/Duties

The Program Director will direct and oversee key one·n·ten programs including the Youth Centers, and POND Housing and Workforce Program.

The Program Director is dedicated to creating a supportive and inclusive environment, advocating for the unique needs of LGBTQ+ individuals, and fostering a sense of community within the Youth Centers and POND program.  

The Program Director ensures these programs and services are delivered efficiently and effectively. This role includes managing staff, developing programmatic strategies, and working closely with the Vice President of Programs and Strategy, CEO, and Senior Leadership team to implement the organization’s mission and vision.

The Program Director will play a critical role in fostering a positive, inclusive environment for both staff and the youth we serve. This position requires the Director to excel in working independently, leading teams, have excellent feedback and communication skills and be highly collaborative and organized. The support and development of one∙n∙ten’s youth require the Director be highly versed in positive youth development frameworks, executed through a trauma informed care approach as well as excellent risk management skills and clear and consistent boundaries.  

Key Areas of Responsibilities:

Program Leadership: 

• Oversee the day-to-day operations of the Downtown Youth Center, POND Housing and Workforce programs, and support in the development and opening of the East Valley Youth Center 

• Work collaboratively to conceptualize and lead the team in developing program goals and outcomes that support LGBTQ+ youth and ensure strategic alignment with annual budget and organizational goals 

• Develop and supervise management staff, providing consistent feedback, ongoing coaching, development planning, continued training and conduct annual reviews. Indirectly support the management of program staff that report to those you manage 

• Recruit, interview and select well-qualified program staff  

• Oversee the management of the Salesforce database of youth specific information, data, and attendance logs. Ensure compliance with local, state & federal laws and organization polices to safeguard information 

• Oversee record keeping and reporting including activities conducted, breakdowns of participation, notable achievements/challenges and monitor measures of success. Including working within HMIS and Salesforce 

• Ensuring appropriate conduct, safety and development of participants  

• Oversee, develop, and evaluate engaging age-appropriate group activities, on topics such as: health and wellness, Evidence Based Interventions, housing, workforce, team building, leadership development, suicide prevention, and other programs that align with the organization’s values and goals  

• Revise and implement evaluation program, allowing for continual feedback from youth and staff, to ensure programs/activities respond to youth needs  

• Participate in special events including: Phoenix Pride, Rainbows Festival, holiday events, Fresh Brunch, Dancing For one∙n∙ten, etc. 

Financial Management: 

• Assist in the development and management of the organization’s budget, ensuring financial sustainability 

• Monitor and report on financial performance, including managing expenses and identifying cost-saving opportunities 

• Collaborate with the Senior Leadership team and development team to develop and implement fundraising strategies 

Stakeholder Engagement: 

• Represent one∙n∙ten in media and community events that promote awareness and engagement with one∙n∙ten programs and services 

• Build and maintain relationships with key stakeholders, including community partners, donors, and volunteers 

• Develop collaborative partnerships with other youth-serving organizations, educational partners, volunteers, parents, families, and community organizations 

Knowledge/Skills and Abilities:

• Extensive experience in positive youth development and trauma informed care-based program development, implementation and evaluation 
• Ability to successfully build and manage programs and maintain a community space, including and ensuring the space maintains physical safety standards and is appealing to a diverse range of youth/young adults. 
• Strong knowledge of homeless systems of care in Maricopa Country as well as resources and referrals for supportive programs for youth experiencing homelessness and those seeking employment opportunities   
• Demonstrated commitment to diversity, equity, and inclusion, with the ability to work effectively with individuals from diverse cultural, socioeconomic, and LGBTQ+ identities 
• Familiarity with relevant laws, regulations, and best practices related to housing, homelessness, and LGBTQ+ rights and protections 
• Significant work experience adopting trauma informed care practices to programs that are youth focused   
• Ability to develop a framework for evaluations and guidelines designed to assist clinician support the mental health needs for youth and young adults 
• As a dynamic leader, the Program Director will develop an environment and culture that ensures that participants, volunteers, and staff thrive 

Schedule:

Exempt full-time, as needed & required by the position, including night/weekend work

Physical Requirements/Demands: Standing, walking, repetitive motions, bending, stretching and able to lift 40lbs without issue.

Travel: Ability & willingness to drive reliable personal vehicle as needed. Mileage reimbursement is available

Background Check: Willingness to take and pass a background check and obtain a Federal Fingerprint Clearance Card

Position Qualifications

Required:

• Bachelor’s Degree or equivalent work experience in social services, nonprofit management, social work, homeless/housing programs or similar field or equivalent work experience   
• Minimum of 5 years of experience in youth program management, with at least 2 years in a leadership role 
• Work-related experience with housing programs for homeless individuals and/or workforce development sectors 
• Proven management experience in successfully coaching staff in program development & implementation to benefit diverse populations of youth and young adults 
• Knowledge in best practices in housing solutions for unhoused youth, and workforce programs 
• Expereince in operating a youth center or community space 
• Proven experience in developing & leading resilience-based programs for youth & young adults 
• Extensive knowledge of youth development protocols, challenges, solutions, intervention strategies, and constructive communication techniques 
• Strong understanding of nonprofit financial management, including budgeting and fundraising 
• Proficiency in Microsoft Office Suite and experience with nonprofit management software 

Preferred: Bilingual in English and Spanish, pay differential available based on proven fluency

DISCLAIMER:
The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications & or objectives required of employees assigned to this job.

INSTRUCTIONS – HOW TO APPLY

Email resumes to [email protected], include “PDP Submission” in the subject line.

Note: Applications will not be accepted through any other means. Applicants can expect to receive confirmation within 2 business days indicating that an application has been successfully received.

Application Submission Deadline: Open Until Filled

one•n•ten is an EOE/ADA Reasonable Accommodation Employer.

TITLE: Finance & Administrative Specialist

Location: Phoenix, AZ – Downtown Phoenix office

REPORTS TO: Director of Finance

SALARY RANGE: $20-$24 per hour DOE (+$1/hr Spanish) Non-Exempt, Band Level 2

DEADLINE TO APPLY: Open until filled

one•n•ten is a nonprofit organization dedicated to serving and assisting lesbian, gay, bisexual, transgender, and questioning (LGBTQ) youth ages 14 to 24. From weekly discussion groups to fun, social networking events, we create a safe space, mentally and physically, for youth of all socio-economic and cultural backgrounds. We also offer resources to promote healthy choices and living. Youth with needs have the option to speak with peers or volunteers one-on-one, in a supervised setting. We provide youth with a variety of tools and opportunities to improve self-esteem and self-acceptance.

VISION: one•n•ten envisions a world where all LGBTQ+ youth and young adults are embraced for who they are, actively engaged in their communities, and empowered to lead.

MISSION: To serve LGBTQ+ youth and young adults ages 11-24. We enhance their lives by providing empowering social and service programs that promote self-expression, self-acceptance, leadership development, and healthy life choices.

Job Summary & Essential Functions/Responsibilities/Duties

The Finance and Administrative Specialist provides direct support to the Director of Finance to ensure the financial health and stability of one•n•ten.

This position will enter financial transactions into accounting software, assist with creating the annual budget, preparing for the annual audit, and prepare revenue and expense reports.

This position will collaborate with the Executive Assistant to support the Board of Directors and complete general office duties.  

Key Areas of Responsibilities:

Organizational Responsibilities

• With guidance from the Director of Finance, ensure compliance of general accounting processes by performing tasks for billing, check requests, expense reports, income reporting, reconciliations, financial reports, and other applicable financial transactions 

• Prepare and maintain accounting documents and spreadsheets and record journal entries monthly and as requested. 

• Provides administrative support for the Board of Directors.  

• Prepares meeting space for board meetings.  

• Maintains inventory, including but not limited to technology and office supplies and coordinates distribution of items for the organization.  

Financial & Organizational Responsibilities

• Manage financial reporting for organizational expenses versus budgeted expenses  

• Acts as backup for processing payroll in the payroll system 

• Reconcile bank accounts and accounts receivable accounts monthly  

• Assist in the preparation of financial statements monthly 

• Assist with the preparation of annual audits and tax filings 

• Maintain confidentiality regarding financial information, board, and committee meetings 

• Coordinates mailing board-related postal/mail/misc. items.  

Fundraising & Donor Responsibilities

• Track and report restricted funds 

• Support grant reporting by providing necessary financial documentation  

• Assist in the development of financial content for grant proposals 
• Ensure compliance with relevant regulations and donor requirements 

Knowledge/Skills and Abilities:

• Excellent communication and interpersonal skills with people at all levels and in all settings relevant to the organization’s mission.  

• Exhibits tact and maintain a high level of confidentiality.  

• Advanced organizational skills and ability to handle many projects at once with confidence and meet multiple deadlines.  

• Ability to work independently at times and as part of a highly collaborative team with enthusiasm and commitment.  
• Ask questions or seek feedback when needed for clarity of tasks and responsibilities to ensure collective efficiency.  

Core Competencies and Abilities: 

• Mission-driven and committed to striving for excellence, not perfection.  

• Experience with nonprofit financial management 

• Curiosity and commitment to learning new concepts, approaches, and strategies, and applying them quickly; being nimble  

• Flexibility, patience, and ability to be an active listener to problem solve and support the CEO, team members, and constituents  

Schedule:Non-exempt full-time, as needed & required by the position, including occasional night/weekend work and special events. 

Physical Requirements/Demands: Standing, walking, repetitive motions, bending, stretching and able to lift 40lbs without issue.

Travel: Ability & willingness to drive your own reliable vehicle to travel to various locations (limited need for travel in this role, but for the occasional off-site event, it may be necessary). Mileage reimbursement is available.   

Background Check: Willingness to take and pass a background check and obtain a Federal Fingerprint Clearance Card

Position Qualifications

• Strong computer skills required, including use of Microsoft Office 365, Teams, OneDrive   

• Familiarity with Salesforce database systems a plus 

• QuickBooks Online experience of 2+ years 

• Good judgment, discretion, confidentiality, and boundaries   

• Involvement and/or knowledge of the LGBTQ+ community &/or non-profit organizations preferred.  

DISCLAIMER:
The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications & or objectives required of employees assigned to this job.

INSTRUCTIONS – HOW TO APPLY

Email resumes to [email protected], include “HNS Submission” in the subject line.

Note: Applications will not be accepted through any other means. Applicants can expect to receive confirmation within 2 business days indicating that an application has been successfully received.

Application Submission Deadline: Open Until Filled

one•n•ten is an EOE/ADA Reasonable Accommodation Employer.

TITLE: Housing Navigation Specialist

DEPARTMENT: Promise of a New Day (POND) Supportive Housing & Workforce

REPORTS TO: POND Program Manager

SALARY RANGE: $20-$24 per hour DOE (+$1/hr Spanish) Non-Exempt, Band Level 1

DEADLINE TO APPLY: Open until filled

one•n•ten is a nonprofit organization dedicated to serving and assisting lesbian, gay, bisexual, transgender, and questioning (LGBTQ) youth ages 14 to 24. From weekly discussion groups to fun, social networking events, we create a safe space, mentally and physically, for youth of all socio-economic and cultural backgrounds. We also offer resources to promote healthy choices and living. Youth with needs have the option to speak with peers or volunteers one-on-one, in a supervised setting. We provide youth with a variety of tools and opportunities to improve self-esteem and self-acceptance.

VISION: one•n•ten envisions a world where all LGBTQ+ youth and young adults are embraced for who they are, actively engaged in their communities, and empowered to lead.

MISSION: To serve LGBTQ+ youth and young adults ages 11-24. We enhance their lives by providing empowering social and service programs that promote self-expression, self-acceptance, leadership development, and healthy life choices.

Job Summary & Essential Functions/Responsibilities/Duties

The POND Housing program is a supportive Rapid Re-Housing program designed to provide short term housing solutions for LGBTQ+ and allied youth experiencing homelessness, helping them develop the skills necessary to successfully transition to independent living.

The Housing Navigation Specialist is a part of the POND team. This role is responsible for completing enrollments for youth entering the program, working with community partners in housing, and coaching youth to develop and complete their action plans to ultimately reach a positive housing outcome within 6 months to 1 year. Youth experiencing homelessness frequent the one•n•ten Youth Center for resources navigation.

The Housing Navigation Specialist often travels to local sites where one•n•ten youth are housed.

The Housing Navigation Specialist works 1-2 evenings per week out of the youth center, or other program locations, supporting general programming and offering resources, which may include referrals for job training, support in developing life skills, transportation assistance, connection to resources, and more. 

Key Areas of Responsibilities:

• Plan and oversee development of youth participants in the POND Housing program, including coaching youth to develop and meet the goals of their action plans to successfully complete the program and transition to independent living. 

• Conduct resource navigation for youth experiencing homelessness and work collaboratively with the POND Workforce Specialist in navigating employment opportunities for youth. 

• Assist in modifying POND Housing program and housing navigation services as they evolve and shift within organizational goals/mission. 

• Develop individual housing placement plans with youth participants, including income and potential subsidy calculations. 

• Coordinate age-appropriate group activities, including those emphasizing life skills, education, community engagement, healthy choices, and independence. 

• Establish and enforce safe-space guidelines consistent with organizational goals/mission. 

• Represent the agency on the Community Councils & Task forces related to ending homelessness. 

• Develop and maintain relationships with schools, community leaders, and appropriate community agencies to assist with recruitment and referral services. 

• Build and maintain partner relationships with agencies serving youth, with a particular focus of engaging organizations that serve BIPOC and LGBTQ+ youth in Arizona 

• Demonstrate leadership to ensure appropriate conduct, safety and development of participants. 

• Evaluate programs on a continual basis to ensure programs/activities respond to member needs and address participant’s sexual orientation, gender identity and cultural diversity. 

• Oversee proper record keeping and reporting including activities and events conducted, breakdowns of daily participation figures, notable achievements and any problems/issues. Including working within HMIS and Salesforce regularly. 

Knowledge/Skills and Abilities:

• Knowledge of homeless systems of care in Maricopa Country as well as resources and referrals for supportive programs for youth experiencing homelessness.  
• Extensive experience in positive youth development and trauma informed care-based program development & implementation.  
• Proven experience in program development & implementation to benefit diverse populations of youth and young adults. 
• Excellent communication and interpersonal skills with people at all levels and in all settings relevant to the organization’s mission. 
• Exceptional attention to detail and organizational skills; ability to multi-task with confidence and multiple deadlines. 
• Ability to work independently at times and as part of a highly collaborative professional team with enthusiasm and commitment. 

Core Competencies and Abilities: 

• Relate to and work effectively with, youth/young adults, staff, & organizational leaders. 

• Manage program budgets and develop program data and report(s) as requested. 

• Risk Management skills, prevention, intervention and de-escalations skills. 

• Organize materials, documents, and program activities. 

• Identify & resolve problems in a timely manner & maintain an appropriate paper trial.  

• Prioritize and plan work activities, use time efficiently, set goals and objectives, and develop realistic action plans with youth participants. 

• Demonstrates accuracy and thoroughness, complete work in a timely manner, and monitor own work to ensure quality. 

• Simultaneously work on multiple projects and quickly switch gears as needed. 

• Adapt to changes within the workplace & during the planning and execution of programs. 

Schedule: Non-exempt full-time, as needed & required by the position, including occasional night/weekend work.

Physical Requirements/Demands: Standing, walking, repetitive motions, bending, stretching and able to lift 40lbs without issue.

Travel: Ability & willingness to drive reliable personal vehicle as needed. Mileage reimbursement is available

Background Check: Willingness to take and pass a background check and obtain a Federal Fingerprint Clearance Card

Position Qualifications

Required:

• Bachelor’s degree or equivalent work experience in social services, direct service work with youth, housing or workforce sectors.  
• Strong computer skills required, including use of Microsoft Office and other database systems. 

• 3+ years of experience in developing & leading resilience-based programs for youth & young adults. 

• Familiarity with Salesforce database/CMS systems a plus. Good judgment, discretion, confidentiality. 

• Experience working with diverse committees. 

• Reliable personal transportation, including current registration and insurance coverage. 
• Current Fingerprint Clearance card, or ability to obtain and maintain one. 

Preferred:

• Bilingual in English and Spanish, pay differential available based on proven fluency 
• Proficiency in Salesforce and HMIS systems 
• Experience working with LGBTQ+ and BIPOC youth in a programmatic setting 

DISCLAIMER:
The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications & or objectives required of employees assigned to this job.

INSTRUCTIONS – HOW TO APPLY

Email resumes to [email protected], include “HNS Submission” in the subject line.

Note: Applications will not be accepted through any other means. Applicants can expect to receive confirmation within 2 business days indicating that an application has been successfully received.

Application Submission Deadline: Open Until Filled

one•n•ten is an EOE/ADA Reasonable Accommodation Employer.